FAQs

Shopping

  1. How do I start shopping?

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    1. Create an account
    2. Add items to your shopping bag
    3. Review items
    4. Proceed to checkout
    5. Choose your payment method
    6. Wait for an order confirmation to be sent via email
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  2. How do I know what size is best for me?

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    You may refer to the size guide of all A-Listers brands here.

     

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  3. What is a wishlist?

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    You can save items to your wishlist to purchase them later, instead of adding them to your cart right away. You can view the your wishlist here.

    If you create a wishlist while logged in, it  will be connected to your account, and you will be able to view your saved items anytime you are logged in, even at a later time. If you are not logged in, your wishlist will expire once you have navigated away from the site.

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  4. Does saving an item on my wishlist automatically reserve the item for me?

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    No, other customers may buy the item.

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  5. How do we know if an item is out of stock?

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    A message will appear to indicate that the item is out of stock.

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My Account

  1. How to update my account?

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    To update personal information such as passwords and shipping addresses, visit this page and log in with your username and password. You will then be taken to your account settings page.

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  2. How to create a new account?

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    You can register for an account by filling in the form here.

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Charity

  1. What portion of your proceeds gets donated to charity?

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    We donate 1% from each transaction.

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  2. Which charities do you donate to?

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    • Liter of Light Global Foundation
    • CARA Welfare Phils
    • The Storytelling Project
    • ICanServe Foundation, Inc.
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  3. Does this mean that each charity listed above receives a donation with every purchase?

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    No, each celebrity has their preferred charity and when you buy their products, the donation goes to their chosen charity.

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Orders

  1. How can I pay for my order?

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    We have several payment options:

    • COD
    • Bank Deposit (BPI, BDO, Sterling Bank of Asia)
    • G-Cash
    • PayPal (Credit Card and Debit Card Accepted)
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  2. Do you accept other currencies aside from Philippine Peso?

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    Yes, we accept USD.

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  3. Can I make changes in my order (eg: a different color or size) once I have received my order confirmation?

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    Yes, but this will depend on the status of your shipment. If delivery has commenced, you may have to wait another two days for the delivery of the new item, and may have to settle an additional shipping fee.

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  4. Can I make changes in my shipping address once I have received my order confirmation?

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    Yes, but this will depend on the status of the shipment. If delivery has commenced, you will have to wait another two days for delivery of the new item. Additionally, you will be charged a shipping fee for the new delivery.

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  5. Can I cancel my order entirely?

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    Yes, but cancellation must be made two days before delivery, otherwise cancellation is not possible.

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  6. What if I don’t receive an order confirmation?

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    Please get in touch with an A-Listers Customer Service representative via email (help@alisters.com.ph).

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Shipping

  1. Where can I check the status of my shipment?

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    We can provide you with the tracking number for your shipment. Some couriers have a tracking feature on their websites which you can use.

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  2. How long do I wait to receive my purchase?

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    1-2 days working days within Metro Manila, 3-4 working days for provincial, and 14-21 days for international.

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  3. Which locations can you ship my order to?

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    In the Philippines, all regions. Internationally, we ship to the following countries:

    Zone 1
    Hong Kong
    Macau
    Singapore
    Taiwan

    Zone 2
    Brunei
    China
    Indonesia
    South Korea
    Malaysia
    Thailand

    Zone 3
    Japan
    Mongolia

    Zone 4
    Australia
    Cambodia
    India
    New Zealand
    Vietnam

    Zone 5
    Canada
    Mexico
    Puerto Rico
    U.S.A.

    Zone 6
    Belgium
    France
    Italy
    Spain
    Netherlands
    United Kingdom

    Zone 7
    Austria
    Denmark
    Finland
    Greenland
    Ireland
    Portugal
    Sweden
    Switzerland
    Norway

    Zone 8
    Argentina
    Bahrain
    Brazil
    Colombia
    Guam
    Kuwait
    Qatar
    Saudi Arabia
    Palau
    Turkey
    U.A.E.

    Zone 9
    Albania
    Angola
    Benin
    Botswana
    Israel
    Iceland
    Malawi
    Mali
    Moldovo
    Morocco
    South Africa

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  4. Do you offer rush shipping? How much?

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    Yes, we offer same day delivery. Here are our fare estimates:

    LOCAL

    Metro Manila: P70
    Luzon: P160
    Visayas: 175
    Mindanao: P195

    INTERNATIONAL

    Zone 1: P1,680
    Zone 2: P2,180
    Zone 3: P2,320
    Zone 4: P2,865
    Zone 5: P3,220
    Zone 6: P3,470
    Zone 7: P3,895
    Zone 8: P4,385
    Zone 9: P6,445

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  5. What courier do you use?

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    For same day delivery, we work with Go Moto.
    For areas outside GMA, we work with Xend and LBC.
    For international, we work with Xend.

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  6. What are your policies on international shipments?

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    Customers are responsible for checking any duties and taxes imposed by their local customs office.

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  7. Do you offer shipping without charge?

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    Yes, if you have a promo code for free shipping!

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Returns and Exchanges

  1. Can I return my item?

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    Yes, items may be returned so long as they meet the following conditions:

    1. The item is returned within 10 days from the time it was received.
    2. The tag is still attached to the item.
    3. The item has not been used yet.
    4. The box and other parts, if any, are still intact and functional.
    5. Item was not bought using in-store credits.
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  2. How do I return an item?

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    Simply fill out the Item Return Form and wait for an A-Listers customer representative to get in touch with you via email, call or SMS.

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  3. Can I exchange my item?

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    Yes, items may be exchanged so long as they meet the following conditions:

    1. The item is returned within 15 days from the time it was received.
    2. The tag is still attached to the item.
    3. The item has not been used yet.
    4. The box and other parts, if any, are still intact and functional.
    5. Item was not bought using in-store credits.
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  4. How do I exchange an item?

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    Simply fill out the Item Exchange Form and wait for an A-Listers customer representative to get in touch with you via email, call or SMS.

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  5. How do I check the status of an item I had returned/exchanged?

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    Get in touch with the same A-Listers Customer Service representative via email (help@alisters.com.ph) or mobile:

    Globe: 09275088902
    Smart: 09193557244
    Sun: 09227297472

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  6. What if I want to exchange an item but it is out of stock?

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    We will inform you when the next batch of deliveries will arrive. If you are okay with the lead time then we’ll deliver the item to you once it is available.

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  7. What if I don’t want to wait for the lead time for an exchanged item?

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    Kindly choose another item for exchange.

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  8. Do these regulations also apply to orders outside the Philippines?

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    Yes. However, this might take longer due to lead time required for overseas remittance.

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  9. What if an item I ordered is damaged?

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    Please email us with a picture of the item with the visible damage. If damage is valid, we offer 30-day money back guarantee to our customers.

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Referrals

  1. How do I refer a friend?

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    Coming soon.

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Others

  1. Do you offer warranty for certain items?

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    If you are unhappy with your item, we’d be happy to replace it with another item from the shop. Simply fill out the Item Return Form for this request

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  2. I want to be part of your team. Do you have job openings?

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    Send your resume to: info@alisters.com.ph

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  3. Can I request for an autograph from a celebrity? If I want to write a note or letter to a celebrity, can you help me?

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    We highly respect the privacy of our valued A-Listers. Any greeting requests must be coursed through their managers or handlers. But we’re cooking up something sweet so stay tuned!

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